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Refund & Return Policy
At UMI Organics, every product is thoughtfully crafted using carefully selected natural ingredients to ensure the highest standards of quality and freshness. Your satisfaction is important to us, and we are committed to providing a transparent and hassle-free shopping experience.Returns
Due to the personal nature of skincare and cosmetic products, we are unable to accept returns on products that have been opened, used, or damaged after delivery for hygiene and safety reasons. We accept return requests only if:- You received the wrong product.
- The product was damaged during shipping.
- The product is defective upon arrival.
- The package is missing an item from your order.
Refund Eligibility
Refunds are processed only after the returned product has been inspected and approved by our quality team. You may be eligible for a refund if:- The incorrect product was delivered.
- The product arrived damaged or leaked.
- The item received is defective or unusable.
- Your order was cancelled before it was shipped.
- Opened or used products.
- Products damaged due to improper handling after delivery.
- Allergic reactions or skin sensitivity, as every individual’s skin is unique. We recommend performing a patch test before using any skincare product.
- Orders with incorrect shipping information provided by the customer.
- Requests made after the specified return period.
Refund Process
Once your return is approved and received, your refund will be processed to the original payment method.- Online Payments: Refunds are generally processed within 5–7 business days after approval.
- Cash on Delivery (COD): Refunds will be made through bank transfer after the required account details are provided.
Exchange Policy
We offer product replacements only for items that are:- Damaged during transit.
- Incorrectly delivered.
- Defective upon arrival.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. If your cancellation request is approved before shipment, a full refund will be initiated using your original payment method.Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:- Opened or used skincare products.
- Products purchased during clearance or promotional sales (unless received damaged or incorrect).
- Gift cards or promotional vouchers.
- Free gifts received with an order.
Damaged or Incorrect Deliveries
If your package arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery by emailing us with:- Your Order Number
- Photographs of the product
- Photographs of the outer packaging
- A brief explanation of the issue